Privacy Policy – LEVANA DIGITAL

At LEVANA DIGITAL, we deeply respect your privacy and are fully committed to protecting your personal and business information shared with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, fill out forms, engage our services, or communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the information required to deliver exceptional services and improve your experience:

• Name, email address, phone number, company name, and designation (via contact forms, WhatsApp, calls, or emails)
• Project-related details (briefs, content, images, login credentials for hosting/social accounts)
• Payment information (processed securely through Razorpay, PayU, or bank transfer (we never store card details)
• Website behaviour data (pages visited, time spent, referral source) via Google Analytics 4 and cookies
• Communication records (WhatsApp chats, emails, call logs) for project coordination and support

2. How We Use Your Information

We use your data solely for legitimate business purposes:

• To understand your requirements and prepare accurate proposals
• To communicate project updates, milestones, invoices, and support
• To deliver and improve our design, development, and marketing services
• To send occasional service updates, festive greetings, and valuable resources (you can unsubscribe anytime)
• To analyse website performance and enhance user experience

3. Data Sharing & Third Parties

We share information only when essential and always with strict confidentiality:

• With trusted payment gateways (Razorpay, Stripe, banks) for secure transactions
• With hosting providers, Google Workspace, and project management tools under strict data-processing agreements
• With team members directly involved in your project
• When required by law or to protect our rights

We never sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Security

We implement industry-standard measures to keep your information safe:

• SSL encryption on our website and file transfers
• Secure cloud storage with access limited to authorised personnel only
• Regular security audits and updated firewalls
• Password-protected project folders and two-factor authentication wherever possible
• All team members are bound by confidentiality agreements

5. Cookies & Tracking

Our website uses essential and analytical cookies to:

• Remember your preferences
• Analyse traffic and improve site performance
• Measure marketing campaign effectiveness

You can manage or disable cookies through your browser settings (though some features may be affected).

6. Your Rights

You always have full control over your data:

• Access, update, or delete your personal information anytime by emailing info@levanadigital.com
• Request a complete copy of data we hold about you
• Opt out of marketing communications with one click
• Ask us to restrict or stop processing your data

We respond to all requests within 7 working days.

7. Data Retention

We retain project-related communication and files for up to 3 years for support and reference purposes. Marketing subscriber data is kept only as long as you remain subscribed.

8. Children’s Privacy

Our services are intended for business owners and professionals aged 18 and above. We do not knowingly collect data from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the updated date.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach us at: info@levanadigital.com                                                                +91-9277128694(WhatsApp/Call)

LEVANA DIGITAL Gomti Nagar, Lucknow, Uttar Pradesh – 226010

Your trust matters more than anything to us. Thank you for choosing LEVANA DIGITAL – where your privacy is always protected and your growth is always our priority.